Full-time | Groupe Chanv | Saint-Cyrille-de-Wendover, Drummondville area
Behind every comment, every question and every order, there's a person.
You like understanding people, answering clearly and following through to the end. You notice what causes confusion and take the initiative to find a solution.
We're looking for someone to join our marketing team, bring our communities to life and take care of the customer experience across our digital touchpoints.
About Groupe Chanv
Groupe Chanv brings together growing, processing, product development and commercialization around hemp and cannabis.
With Maison d'Herbes and Bleuh, we're building distinct brand worlds with one shared goal: making our offering clear and building lasting relationships with our consumers.
Your role
Be an attentive, reliable point of contact for people who write to us on social media, by email, through our site forms or through other digital channels.
The consumer will be at the heart of your work. You'll support them before, during and after their purchase, following requests through to resolution with the teams involved.
You'll also contribute to community management and content publishing. Your observations will help the team communicate better and improve the customer experience.
What you'll do
- Respond to comments, private messages, reviews and online requests in the tone of each brand.
- Help consumers with their questions about products, availability and orders, based on validated information.
- Coordinate delivery follow-ups, returns, refunds and order issues with the right people.
- Receive complaints with empathy and sound judgment, then escalate situations that require validation.
- Document exchanges, keep customers informed and follow cases through to resolution.
- Contribute to the editorial calendar, write short copy and publish approved content.
- Turn frequently asked questions into content ideas, FAQs and improvements to product pages.
- Surface consumer expectations and pain points to improve their experience.
- Rigorously track response times and pending requests.
The talent we're looking for
- Relevant experience in customer service, community management or e-commerce.
- Excellent written French and simple, human communication.
- Attentiveness, empathy and tact in every interaction.
- A good sense of organization and great reliability in follow-up.
- Comfort with social media and digital tools.
- Curiosity about the products, initiative and a taste for collaboration.
The ability to support English-speaking customers and experience with customer relationship management tools are assets.
New technologies and quality of service
We're looking for someone open to AI, automation and new tools to organize requests, prepare responses and spot recurring needs.
You like learning and improving your methods, while staying attentive to accuracy, confidentiality and the quality of every interaction.
Why join us
To work closely with the people who develop our products, build our brands and prepare our orders. To make the consumer's voice heard and contribute concretely to a better experience.
Working conditions
- Full-time position, on-site in Saint-Cyrille-de-Wendover.
- Compensation based on experience.
How to apply
Send your resume or a short introduction. Tell us about a time your listening skills, initiative or follow-through made a difference for a customer.
We want to discover your way with people and how you take care of the relationship.